Refund
Process
Fast, transparent, and hassle-free refunds. We ensure your money is returned quickly and securely.
Refund Timelines
Processing times vary based on your payment method
Credit/Debit Cards
Refunds to bank cards take longer due to bank processing
Digital Wallets
Faster processing for PayPal, Google Pay, Apple Pay
Bank Transfer
Direct bank transfers for larger refund amounts
VoxDrive Credits
Immediate credit to your VoxDrive wallet
It will take maximum 10-15 days to credit the refund to the same mode of payment method
Refund Process
Step-by-step breakdown of how refunds are processed
Request Initiation
Submit refund request through app or customer support
Verification Process
Our team verifies the refund eligibility and amount
Approval & Processing
Approved refunds are processed to original payment method
Bank Processing
Your bank/wallet processes the refund transaction
Refund Completion
Amount reflects in your account with confirmation
Refund Eligibility
Different scenarios and their refund eligibility
Booking Cancellation
Service Not Available
Vehicle Issues
Overcharging
Request Refund
Submit your refund request and we'll process it quickly
Processing Information
Refund requests are typically processed within 2-4 hours during business hours. You'll receive email updates at each step of the process.
Required Documentation
Documents you may need for refund processing
Original booking confirmation
Payment receipt/transaction ID
Cancellation request details
Government ID (for verification)
Bank account details (if different from original)
Medical certificate (for emergency cancellations)
Important Note
Not all documents are required for every refund request. Our team will inform you of specific requirements based on your case. Keep digital copies of important documents for faster processing.
Need Assistance?
Our refund specialists are here to help you through the process
Live Chat
Real-time refund support